|
|
 |
|
| The ongoing value of the Cohen Brown Sales-and-Service Process is perhaps best expressed through the testimonial letters sent by many of our clients. A few selected comments are included below: |
| "We are running at about quadruple the results that we had prior to implementing Cohen Brown." |
|
- Bruce Duncan, First Vice President, Comerica Bank |
| "We've tripled our sales results since we launched the Cohen Brown process." |
|
- Jill Hall, Senior Vice President, BOk Financial |
| "Our average branch sales increased by 45 percent. Our referrals more than doubled and at the same time our service standards have been maintained." |
|
- Kenn McCall, General Manager, Suncorp - Retail Banking |
| "The Cohen Brown programs have made a significant impact on both our rate of growth and retention of profitable customers. Our growth has been at twice the market for the last ten years." |
|
- Fred Pollock, National Manager Sales and Service, ASB Bank |
| "We saw a 60% improvement in our home equity results. We really attribute that to the principles from Cohen Brown." |
|
- Susan Stover, Director of Sales, Aberdeen Proving Ground Federal Credit Union |
| "We have increased the accounts that we open in a week by 25%." |
|
- Carlos Mantaras, Executive Vice President, R-G Premier Bank, Puerto Rico |
| "Our Personal insurance Call Center is now actually our number two source of new business leads for our Business Insurance Center, and we're seeing hundreds of referrals per month." |
|
- David Fryar, Manager Bus/Cust Sales and Service, Suncorp General Insurance |
| "Prior to implementing the Call Center Labs, our results were around the 5 percent conversion rate. At this point we're up around 10 and oftentimes 15 percent conversion rates." |
|
- Jody Beasley, Manager, Sovereign Direct |
| "We've increased our closed referrals two-thirds over the last two quarters." |
|
- Lynn Myers, Call Center Director, First Merit |
| "We have experienced double-digit increases in deposits." |
|
- Denise Segarra, Senior Vice President, FirstBank, Puerto Rico |
| "Our team ended 2005 by exceeding its fee revenue sales goals by 166%. We also made the single largest sale in recent memory: over $40,000,000 in assets under management!" |
|
- John O. Allen, Jr., Senior Vice President, Director of Wealth Management,
First Charter Bank |
See Client Case Studies
|
|
|
