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Cohen
Brown's Telebank/Teleweb Solutions provide financial services
professionals utilizing telephone or on-line communication with
state-of-the-art techniques for maximizing the potential of
these critical delivery channels. Examples of Telebank/Teleweb
Solutions from our video-based library include:
Call Center Relationship Management Labs
The Call Center Relationship Management Labs are designed
to create World-Standard service and profit centers. The Labs
leverage the potential of Call Center professionals by providing
how-to techniques for:
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Increasing
perception of service and banker professionalism |
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Maximizing
revenues as a result of utilizing a consultative sales
approach for identifying client clues and needs. |
Due to the fast pace and high stress levels found in most call
centers, the Lab analyzes the stressors call center representatives
encounter and provides highly-effective techniques to relieve
work-related stress.
The Labs integrate classroom instruction with real-world, on-line
experience while teaching reps what to say, how to say it, and
how to handle all phases of a call.
See also Leadership Solutions: Leading
the Call Center Relationship Management Lab. |
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