|
|
 |
 |
|
Cohen Brown developed Targeted Performance Solutions to meet its clients' need for specific skill reinforcement and enhancement processes that would provide an immediate lift in sales and service results. By identifying these targeted needs and resolving those needs through the implementation of specific and focused solutions, financial institutions can achieve immediate and continuous increases in profitable revenue and increased service excellence.
Examples of Targeted Performance Solutions include:
|
Perfect Hour for Tellers
The Perfect Hour for Tellers utilizes behavioural protocols, focused skill development and intense qualitative coaching to maximize the client experience during the teller transaction/interaction. It is the ideal behavioural and qualitative coaching process to provide increased perception of service quality and consistent, significant increases in teller referrals. |
|
The Perfect Initial Account Opening Lab
The Perfect Initial Account Opening Lab utilizes behavioural protocols, focused skill development and intense qualitative coaching to maximize the new client experience at the time of initial account opening. The goal of the Lab is to achieve consistent excellence in the performance of specific sales and service behaviours with every new client. It is a powerful tool for differentiating a financial institution and ensuring that the firm provides an extremely positive, memorable experience. It is a valuable tool that will help achieve the performance goals of increased loan production, deposit growth, annuity and insurance sales, and expansion of single-service households. |
|
The Perfect Hour for Call Centers
The Perfect Hour for Call Centres focuses on the critical few telephone banker behaviours that, when properly executed, deliver extraordinary results in terms of client service perception and referral generation. The Perfect Hour for Call Centers is linked to the specific skills and behaviours taught in the Call Center Relationship Management Lab modules. |
|
| |
