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Cohen Brown's Service Solutions provide financial services professionals in front-line or support-unit positions with specific skills for increasing the perception of high-quality, differentiated service, thereby increasing desired retention and bottom-line results. Examples of Service Solutions from our video-based library include:
Breakthrough Service Performance
Breakthrough Service Performance teaches a process-driven approach to service quality that reinforces the essential link between sales and service. It shows service providers how to consistently use specific micro-behaviors so clients perceive they've received exceptional service and are totally satisfied. A few program highlights: |
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Understanding
why breakthrough service is of critical importance. |
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Taking
proactive measures to prevent service dissatisfaction
from occurring, as well as a process for promptly overcoming
internal and external client dissatisfaction. |
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A
five-step process for interacting with internal or external
clients and making certain their service needs are identified
and satisfied professionally, including specific techniques
for "going the extra mile" to ensure that clients perceive
maximum service levels. |
See also Leadership Solutions: Leading
Breakthrough Service Performance. |
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