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Cohen
Brown's Leadership Solutions provide managers at all levels
with the specific skills required to lead and motivate individuals
and teams to achieve best-of-the-best performance. Examples
of Leadership Solutions from our video-based library include:
Extraordinary Sales Leadership
Extraordinary Sales Leadership teaches an action-focused,
dynamic sales leadership process. Delivered to all line and
senior managers, this course shows how to motivate, change and
manage the sales behaviors of employees on a daily basis. The
program teaches proven process-driven skills and techniques
that will increase revenues and client satisfaction. It is the
ideal management program for creating or improving a sustainable,
high-performance vigorous sales culture. A few highlights:
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The
Ten-Step Leadership Model - A step-by-step process for
teaching managers how to create a vision of World-Standard
sales-and-service performance and bottom-line results,
then coach people to make the vision a reality. |
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Structured
Coaching Techniques - Specific how-to techniques for obtaining
maximum performance levels. |
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Distance
Management - A highly-effective method for managing employees
in multiple locations. |
Leading the Call Center Relationship Management Lab
Leading the Call Center Relationship Management Lab is designed
specifically for managers of Call Centers, this program is designed
to help managers understand the importance of training their
direct reports as a means of achieving service and sales success.
Managers learn to resolve personal issues that may impede their
ability to lead employees to world-standard results in the ever-changing
environment of a call center. A few highlights:
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Change
Management Leadership - Managers learn how they can gain
situational control over their department and provide
leadership as situations and conditions constantly evolve. |
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Qualitative
Coaching - Call Center managers learn the critical differences
between quantitative and qualitative coaching, and how
to be a more effective qualitative coach. |
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Time-Managed
Action Planning - Using the "20/80 Rule" to focus on the
"critical few" items to gain control over the "minor many." |
See also Telebank/Teleweb.
Professional Sports Coaching for Business
Professional Sports Coaching for Business (Sports Coaching) is the most effective form of performance coaching to generate behavioral changes and results. It teaches transferable best practices from professional sports coaching that directly apply to coaching in business.
Sports Coaching is different than traditional business coaching because of its strong focus on how-to methodologies. Feedback from bankers who have participated in Sports Coaching confirms that, unlike other coaching programs, Sports Coaching provides them with the benefit of the how-tos of coaching to achieve measurable performance improvement and results. A few highlights of the program include:
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Coaching and inspiring to help people achieve their personal best (as opposed to coaching for punitive reasons).
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Tools to help the coach analyze statistical and behavioral results data in order to provide accurate and meaningful coaching.
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The specifics of how to improve skills through:
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- Observing face-to-face or telephone interactions (either when joining a call or
listening to one side of a conversation).
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- Providing effective observational feedback.
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- Building skills through the coach's intervention, the use of expert role models
and/or audio/visual support.
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Providing precise and honest feedback in a constructive and motivational manner.
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Prioritizing and focusing on the coaching activities and skills that will provide the greatest lift in performance.
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Maximizing receptivity, overcoming resistance, motivating and creating a positive and receptive mindset for coaching interventions.
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The numerous interactive exercises and practice opportunities contained in Sports Coaching ensure that participants build how-to competency in the classroom. Participants leave Sports Coaching with a time-managed action plan for how they will personally implement Sports Coaching behaviors on the job. Cohen Brown also provides skills reinforcement and advanced Sports Coaching modules to assist managers in mastering
critical coaching behaviors.
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Leading Breakthrough Service Performance
Leading Breakthrough Service Performance lays the foundation
for a successful service culture by teaching a unique, action-focused
leadership process that can be applied to any business environment.
The program is specifically designed to increase perception
of service excellence by teaching managers to use structured
coaching, motivation and team building to improve employee performance.
A few program highlights:
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Converting
strategic concepts into tactical action plans utilizing
the Cohen Brown "Big Five" process. |
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A
comprehensive Seven-Step Leadership Model that enables
managers to adopt a structured approach to effectively
manage service process behaviors. |
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Motivating employees to dramatically increase clients'
perception of service by creating and encouraging motivational
forces while minimizing or eliminating demotivating elements. |
See
also Service.
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