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| Security Pacific National Bank
"In the first year after we implemented Cohen Brown, revenues doubled. In the second year, revenues quadrupled; which was phenomenal. And then in the third year, we more than doubled our revenues again, off a much higher base."
- Robert Boyles, Former Senior Vice President, Financial Management & Trust
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National Australia Bank
"We've seen over the period year on year, our highest ever sales in the history of National Australia Bank."
- Trevor Eddy, Head of Sales Development
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Trustmark Corporation
"I hesitate to tell you how we really did it, because I don't want everyone to know. But we had results that were two and three hundred percent more than we were accustomed to."
- Richard G. Hickson, President and CEO
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Bank One
"We were all blown away by how simple it was and how there was a process that did work."
- John McCoy, Former Chairman and CEO
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Fleet Mortgage Services
"The Cohen Brown process can have a benefit…of setting goals that you might not otherwise have set if you hadn’t thought about yourself as a higher level performer."
- Bill Schenck, Former Chairman
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Comerica Bank
“We are running at about quadruple the results that we had prior to implementing Cohen Brown.”
- Bruce Duncan, First Vice President
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ASB Bank Limited
“The Cohen Brown programs have made a significant impact on both our rate of growth and retention of profitable customers. Our growth has been at twice the market for the last 10 years.”
- Fred Pollock, Head of Group Sales & Service Support
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BOk Financial
“We’ve tripled our sales results since we launched the Cohen Brown process.”
- Jill Hall, Senior Vice President
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BB&T
"The Cohen Brown Process was practical. It could be implemented with relative ease...It really did work, we thought. And now, several years later, I would say it really does work."
- Kelly King, President
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National Australia Bank
"I've never seen anything I'm more sure of that can actually reenergize or refocus an organization than this process."
- Tony Casey, Former General Manager, Global Sales Best Practices
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Aberdeen Proving Ground Federal Credit Union
“We saw a 60% improvement in our home equity results. We really attribute that to the principles from Cohen Brown.”
- Susan Stover, Director of Sales
Suncorp
“Our Personal Insurance Call Center is now actually our #2 source of new business leads for our Business Insurance Center, and we’re seeing hundreds of referrals per month.”
- David Fryar, Manager Business/Customer Sales and Service, General Insurance
FirstMerit Bank
“We’ve increased our closed referrals two-thirds over the last two quarters.”
- Lynn Myers, Call Center Director
FirstBank, Puerto Rico
“We have experienced double-digit increases in deposits.”
- Denise Segarra, Senior Vice President
First Charter Bank
“Our team ended 2005 by exceeding its fee revenue sales goal by 166%. We also made the single largest sale in recent memory: over $40 million in assets under management!”
- John O. Allen, Jr., Senior Vice President, Director of Wealth Management
R-G Premier Bank of Puerto Rico
“We have increased the accounts that we open in a week by 25%.”
- Carlos Mantaras, Executive Vice President
Sovereign Direct
“Prior to implementing the Call Center Labs, our results were around the 5% conversion rate. At this point we’re up around 10% and oftentimes 15% conversion rates.”
- Jody Beasley, Manager
Suncorp
“Our average branch sales increased by 45%. Our referrals more than doubled, and at the same time our service standards have been maintained.”
- Kenn McCall, General Manager, Retail Banking
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