Cohen Brown | Case Studies

Achieving World-Standard Performance Results

	Client Testimonials
	Client Case Studies

		*Not Just a Referral Plan, But OneTeam!*
		Commonwealth Bank of Australia is working to repeat the enterprise-wide success that was achieved at ASB. View HTML \| Download PDF
		Observational Coaching Boosts Star Performer RBC Even Higher
		Royal Bank of Canada is experiencing positive trends in product and account volumes early in their implementation of Cohen Brown's Observational Coaching across all business lines of RBC Banking. View HTML \| Download PDF
		Bank Call Center Wins Awards, Revenue, and Loyalty with "Great Customer Conversations"
		At Bank of New Zealand, the inbound call center team vowed to be "the best in the world." Now, they bring in 35 percent of the bank's retail business - at a fraction of branch network costs. They won a prestigious international award, across all industries: Silver for Best Customer Service from Contact Center World. View HTML \| Download PDF
		At CapCom Credit Union, It's All about Passion and Knowledge
		How Capital Community Credit Union attains organic growth in a shrinking economy, doubling and redoubling of sales, and living up to an ambitious mission statement. View HTML \| Download PDF