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| Dialing for Dollars: How One Contact Center Reduced Branch Traffic and More Than Tripled Sales What if, through effective leadership and coaching, your contact center representatives could improve service in your branches and dramatically increase retail sales revenue? While the incremental revenue is attractive, consider that cross-selling success represents much more than incremental sales. It also reflects your contact center’s ability to meet customer needs, improve valued relationships, and build loyalty – at a fraction of what it costs to build and operate branches.
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| Bank of New Zealand
Bank Call Center Wins Awards, Revenue, and Loyalty with "Great Customer Conversations"
At Bank of New Zealand, the inbound call center team vowed to be "the best in the world." Now, they bring in 35 percent of the bank's retail business - at a fraction of branch network costs. They won a prestigious international award, across all industries: Silver for Best Customer Service from Contact Center World.
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CapCom Credit Union
At CapCom Credit Union, It’s All About Passion and Knowledge
How Capital Community Credit Union attains organic growth in a shrinking economy, doubling and redoubling of sales, and living up to an ambitious mission statement.
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Royal Bank of Canada
Observational Coaching Boosts Star Performer RBC Even Higher
Royal Bank of Canada is experiencing positive trends in product and account volumes early in their implementation of Cohen Brown's Observational Coaching across all business lines of RBC Banking.
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