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The Perfect Hour® For Tellers
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| The Perfect Hour® Lab for Tellers enables banks to differentiate themselves from their competitors through higher quality, more professional teller services.
The first goal of the Perfect Hour Lab for Tellers is to guarantee that for one hour every teller is able to perfectly execute the behaviors that will impress your clients, enhance service quality, and profitability. Once these behaviors are mastered the bank can extend them to every hour of the business day. This lab facilitates consistent, ongoing executional excellence by providing a methodology for reinforcing the total Perfect Hour process. The result? Increased client satisfaction and retention, more referrals, and revenue growth. A few program highlights include:
- Critical teller Perfect Hour behaviors for providing excellent teller service
- Key preparation activities, workshops, Scripting Clinics, and On-Line Application Period methodologies to completely prepare your team
- Method for assessing teller Perfect Hour behaviors
- Easy-to-use methodology that can re-used as often as needed
To contact us for more information, click here. |
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