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Leading The Call Center Relationship Management Lab
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| Leading the Call Center Relationship Management Lab is designed specifically for managers of Call Centers. This program will help managers understand the importance of training their direct reports as a means of achieving service and sales success.
Managers learn to resolve personal issues that may impede their ability to lead employees to World-Standard results in the ever-changing environment of a call center. A few highlights include- Change Management Leadership: Managers learn how to gain situational control over their departments and provide leadership as conditions constantly evolve
- Qualitative Coaching: Call center managers learn the critical differences between quantitative and qualitative coaching and how to be a more effective qualitative coach
- Time-Managed Action Planning: Managers learn to use the 20/80 Rule to focus on the Critical Few items to gain control over the Minor Many
To contact us for more information, click here.
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