"I've never seen anything I'm more sure of that can actually reenergize or refocus an organization than this process."

Tony Casey, Former General Manager, Global Sales Best Practices
National Australia Bank
Leadership, Management & Coaching Module Menu
 

Cohen Brown has always advocated that “management is the glue” for behavioral change. This means that the leadership and management of an organization must lead and support by their behavior the changes they want their people to embrace.

Essential Leadership, Management and Coaching up-skilling modular solutions include:

Change Management
  • Culture Change, Culture Change Systems Convergence, Systems Operations
  • Sales & Service
  • Consolidations, Acquisitions, Mergers
  • Systems Convergence

10-Step Leadership Model

Vision Statements
  • How to Write and Present
Mission Statements
  • How to Write and Present
Behavioral & Monetary Goals
  • How to Set Behavioral Goals
  • Big 5 Process Tool
  • How to Set Monetary Goals
Plans
  • Time-Managed Step-by-Step Implementation Action Plan (IAP)
Sales Meetings
  • Selecting High Impact Actionable (HIA) & Window of Opportunity (WOO) Hot Topics
  • PSOCCC - Planning, Scripting Clinic, Objections Clinic, Closing Round, Campaign, Commitment
  • Determining Priorities
Facilitating Scripting Clinics for Everyone and Everything
  • Rules and Protocols
  • Communication Arts & Skills – Content and Style

Facilitating Objections Clinics

Facilitating Other Clinics
  • If/Then Clue Clinics, etc.
Facilitating Rounds
  • Angle
  • Financial Needs Analysis Profile (FiNAP®)
  • Closing

Briefing and Debriefing

Cross-Pollinating Best Practices
  • Circles of Five

Structured Time & Workflow Management

Taking Ownership and Follow-Up (TOFU)

Employee Receptivity to the Coaching Process
  • Employee Receptivity Objections Clinic

Observational Coaching

Observational Feedback

Skill Building

Motivation

LBSP Highlights
  • 7-Step Service Leadership Model
Leading the Call Center Labs Highlights
  • Distress Management
Internal Marketing of the Mutual Charter Agreement
  • Bringing Down Silos
  • Interdivisional and Interdepartmental Primed and Pre-Qualified Cross-Referrals
IFC Manager/Facilitator Training
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