|
|
|
Call Center Relationship Management Labs, Part I and II |
|
|
|
|
|
| The Call Center Relationship Management Lab, Part I and II, are designed for continual reinforcement of key behavioral skills for all Call Center professionals.
Part I focuses on developing a consultative approach to superior caller interactions, and is designed to be used as a foundation for sales professionals to assist in developing a consultative approach to their presentations. The Lab modules were created to provide maximum flexibility to deliver the Lab over a diverse skill base -- from new hires to seasoned Call Center professionals, or with employees focused on service or sales functions.
Part II is designed for all Call Center professionals involved in the sales process. It builds on the foundation of the
consultative approach developed in Part I and covers proactive and advanced approaches to utilizing the three-step
sales cycle of Creating an Interest, Overcoming Objections, and Closing.
|
|
|
|
|
|
|