Certification and Mastery Accreditation
Ensures continuous coaching is occurring consistently at all management levels and that your organization’s sales-and-service actions are achieving results.

Hot Houses
Enables your organization to test and demonstrate proof of concept for new ideas to increase results.

On-Line Application Period
Provides individuals in your organization with real-world, on-the-job experience for the use and application of classroom learning that has just occurred.

Behavioral Campaigns
Focuses all management and leadership efforts on one specific behavioral skill over a limited period of time to improve the execution of that skill.

Provides specific feedback on whether or not desired sales-and-service behaviors are being demonstrated through behavioral mystery or known shops.

Behaviorally embeds Cohen Brown’s sales-and-service-management-leadership courseware.

• Perfect Initial Account Opening

  Teaches the critical behaviors involved in fully understanding client needs and developing lasting relationships at account opening.
  
  

• The Perfect Hour® for Tellers
  Embeds the desired behaviors through a layered learning approach when interacting with clients and prospects.