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Breakthrough Behavioral Embedding® Solutions
The BBE Toolbox contains a set of 26 Behavioral EmbeddingSM Tools that can be used in combination, integrated with Cohen Brown courseware, or integrated with in-house solutions to increase your results and sustain peak performance. These tools fit into five categories:
Leadership Actions
Process
People
Technology
Overarching Blueprint Capstone
Front-line Performance Solutions
Cohen Brown's Front-line Performance Solutions meet client needs for specific skill reinforcement and enhancement processes that provide an immediate lift in sales-and-service results.
By identifying these targeted needs and resolving them through the implementation of specific and focused solutions, institutions can achieve immediate and continuous increases in profitable revenue and service excellence.
Retail/Consumer
In-Store
Contact Center
Business
Mortgage
Investments
Trust & Private Banking/Wealth Management
Leadership/Management/Coaching Solutions
Cohen Brown's Leadership Solutions provide managers at all levels with the specific skills required to lead and motivate individuals and teams to achieve best-of-the-best performance. Leadership Solutions from our video-based library include
Breakthrough Behavioral Embedding® Solutions
Extraordinary Sales Leadership (ESL)
Lawnchair MotivationSM
Leading Breakthrough Service Performance (LBSP)
Leading the Call Center Relationship Management Lab
OneBankism®
Professional Sports Coaching for Business (PSCB)
Structured Time & Workflow Management (STWM)
Support Performance Solutions
Cohen Brown's Support Performance Solutions provide business professionals in support-unit positions with specific skills for delivering high-quality, differentiated service, thereby increasing desired retention and bottom-line results.
Examples from our video-based library include
Breakthrough Behavorial Embedding® Solutions
Breakthrough Service Performance (BSP)
Call Center Relationship Management Labs Part I and II
Leading Breakthrough Service Performance (LBSP)
OneBankism®
Structured Time & Workflow Management (STWM)
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